Online, Self-Paced, courses are available to complete for six months from the date of enrollment. Extensions to program access may be granted before the expiration date of the course. The student must request the extension in writing to email@example.com which will allow up to one month for completion of the course. Students who do not complete their course within the allotted time frame are considered to have abandoned their program and do not qualify for a refund or extension.
For live-streamed virtual campus programs, access to the online portal, course materials, and the final examination, is available for six months from the first day of the program. Students who do not complete their course requirements and exams within that time frame are considered to have abandoned their program.
Any program or class that is not completed according to the terms of this agreement is considered to be abandoned. Incomplete and abandoned courses do not qualify to transfer, receive a refund or a certificate of completion, but they do qualify for alumni prices so they can take the course again at a lower price.
Students have 72 hours to cancel the purchase of any of our Live-Streamed Virtual course for a full refund, except for the 2 weeks prior to the start of the program; purchases made within two (2) weeks of the course start date are final and cannot be cancelled.
To cancel a purchase, students must email firstname.lastname@example.org with the words “Cancelling Class/Requesting Refund” along with their last name in the subject line to ensure that your email gets routed to the appropriate department. For student’s protection, we cannot accept phone calls or voice messages for cancellation notification.
Cancellation for Self-Paced, Online Courses. A student may request to terminate their enrollment for asynchronous self-paced, online courses and receive a full refund if:
- • The student has proceeded no further than logging into their student portal.
- • The student is able to convey that online learning does not suit their learning style.
Exceptions to the cancellation policy. Students who are dealing with a familial or personal medical emergency and cannot attend the program, can submit a refund request to email@example.com. If a refund is approved, Institute of Forbidden Fruit LLC reserves the right to adjust the amount of the refund based upon the number of classes completed by the withdrawing student. Written evidence of the emergency may be required to approve an exception. Programs and classes that are not approved for cancellation may still be able to utilize our Transferring and Rescheduling Policies as outlined in this agreement.
Transfers to a different self-paced program
A student may request to transfer to a different self-paced class or program if they accidentally enrolled in the wrong program and they have not yet started the course
Transfers from Live-Streamed to self-paced programs
A student may request to transfer from a live-streamed program to a self-paced version of the same program at any time. The live-streamed program will be considered incomplete and will not qualify for a certificate. The student will need to complete all the requirements of the self-paced program in order to receive their certification. Students transferring from live-streamed programs to self-paced programs do not qualify for a refund or tuition credits for the difference in price.
Transfers to a different date of the Live-Streamed classes
Students enrolled in a live-streamed, virtual program may request to transfer to a different date of the same program before the first day of class and will incur a fee according to the following fee tables:
- • 2 months or more prior to the first day of class – $50
- • 14 to 60 days prior to the first day of class – $100
- • 14 days or less prior to the first day of class – $500
Transfer requests will not be accepted starting on the first day of classes. Courses not attended are considered abandoned. Programs that have not been rescheduled within 1 year from the transfer request date are considered abandoned. Reschedule fees are applied to the tuition already paid on the day of the transfer request. Students are responsible for any additional tuition due at the time of enrollment into the new program. Programs enrollment in the Live- Streamed programs can only be rescheduled twice before they are considered abandoned.
Students who transfer to a new format or program will need to complete all the requirements of that format, including any assignments and tests they may have already taken, to receive a certificate. All transfer requests are subject to seat availability in the requested program.
The person whose name is registered in the program is ultimately responsible for making the arrangements to refund or reschedule, unless medically unable to do so. This is for your protection.
A student may request to reschedule by emailing firstname.lastname@example.org with the words “Request to Reschedule” along with your last name in the subject line to ensure that your email gets routed to the appropriate department.
Certificates of Completion
Digital certificates of completion are available for download and printing through the online portal immediately upon completion of the program.